Privacy Policy
Effective Date: May 5th, 2026
L.P. Murray & Sons, Inc. (“L.P. Murray,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information you provide when you visit www.lpmurray.com, contact us, request services, or communicate with us by phone, text message, email, or other methods.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Phone number
- Email address
- Mailing or service address
- Information about your project, property, or service request
- Communications you send to us
- SMS/text messaging opt-in status and messaging history
We may also collect limited website usage information, such as browser type, device information, pages visited, and general website activity, where applicable.
How We Use Your Information
We use customer information to:
- Respond to inquiries
- Provide estimates or service information
- Schedule appointments or service calls
- Communicate about excavation, demolition, septic, drainage, aggregate delivery, snow removal, and related services
- Send service updates, appointment reminders, follow-up messages, or customer support communications, client satisfaction requests
- Improve our website, services, and customer experience
- Maintain business records and comply with legal obligations
SMS Messaging Disclosure
By providing your phone number and opting in to receive SMS/text messages from L.P. Murray, you consent to receive text messages from us related to our services.
Types of SMS messages may include:
- Appointment scheduling or confirmation messages
- Service reminders
- Project updates
- Estimate or quote follow-ups
- Customer service responses
- Delivery or service coordination messages
- Other communications related to your inquiry or requested services
Message and data rates may apply. Message frequency varies.
You may opt out of SMS messaging at any time by replying STOP to any text message from us.
No Sharing or Sale of Phone Data
We do not sell, rent, or share customer phone numbers or SMS messaging data with third parties for their own marketing purposes.
Phone numbers and SMS messaging data are used only to communicate with customers about L.P. Murray services and related business purposes. We may share information with service providers only when necessary to operate our business, such as communication platforms, website hosting providers, or customer management tools. These providers are not authorized to use your phone number or messaging data for their own unrelated marketing.
How We Protect Customer Data
We take reasonable administrative, technical, and physical safeguards to help protect customer information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
Customer data may be stored in secure business systems, communication platforms, email systems, phone systems, or customer service records. Access to customer information is limited to personnel and service providers who need the information to perform business-related duties.
Although we use reasonable safeguards, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain customer information only as long as reasonably necessary for business, service, recordkeeping, legal, or compliance purposes.
SMS consent records and messaging history may be retained as needed to document customer communication preferences and comply with applicable messaging requirements.
How to Request Deletion of Your Data
You may request that we delete your personal information by contacting us using the contact information below.
Upon receiving a deletion request, we will review and process the request as required by applicable law. Some information may be retained if necessary for legal, accounting, dispute resolution, fraud prevention, business recordkeeping, or compliance purposes.
To request deletion of your data, contact us at:
L.P. Murray & Sons, Inc.
1230 Shore Road
Cape Elizabeth, ME 04107
Phone:
207-799-4216
Website:
www.lpmurray.com
Sharing of Information
We do not sell personal information. We may share limited customer information only in the following circumstances:
- With service providers who help us operate our website, communications, scheduling, customer service, or business systems
- When necessary to provide requested services
- To comply with legal obligations, court orders, or government requests
- To protect our rights, property, safety, customers, employees, or others
- In connection with a business transfer, such as a merger, sale, or reorganization
We do not give blanket permission to unrelated third parties to use customer phone numbers or SMS data for their own marketing.
Website Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. You should review the privacy policies of any third-party sites you visit.
Children’s Privacy
Our services are intended for adults and property owners, businesses, contractors, or customers seeking our services. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
For questions about this Privacy Policy or to request access to, correction of, or deletion of your personal information, please contact us:
L.P. Murray & Sons, Inc.
1230 Shore Road
Cape Elizabeth, ME 04107
Phone:
207-799-4216
Website:
www.lpmurray.com
